Answer questions from customers through phone, email, or chat.
Assist with orders, payments, delivery issues, returns, product information, website navigation, and other account concerns.
Use internal systems to research and find solutions for customer issues.
Communicate clearly, professionally, and with empathy.
Diagnose customer problems and provide accurate, helpful solutions.
Escalate issues when necessary to ensure proper resolution.
Use Amazon’s tools and platforms to review account details and policies.
Work with teammates to share knowledge and improve processes.
Learn new skills during training and on the job.
Follow company policies and customer service best practices.
Office-based: You are expected to work on-site at an Amazon location (like Delhi/Noida, Pune, Coimbatore, etc.).
Shift Schedule: Customer support operates 24×7, so shifts may include nights, weekends, holidays, or rotational hours.
Fast-paced: You’ll often multitask and manage multiple customer requests efficiently.
✔ Competitive Base Pay – Structured with regular increases based on tenure and role requirements.
✔ Shift Allowances – Extra pay for afternoon, evening, and night shifts (e.g., night shift allowance).
✔ Overtime Allowance – Paid when you work beyond standard hours (business needs).
✔ Meal Allowance / Meal Card – Monthly meal support (e.g., ~₹1,100 per month) depending on policy.
✔ Health Insurance – Covers medical costs (often up to a substantial amount) for you and sometimes eligible dependents.
✔ Life & Critical Illness Insurance – Financial support in serious health or life events.
✔ Employee Accident Insurance – Coverage for workplace-related incidents.
✔ Retirement / Pension Plans – Long-term financial security through contributions.
Amazon started as an online bookstore and grew into the world’s largest e-commerce platform. Today, it operates across multiple sectors: E-commerce: Online marketplace selling everything from books to electronics, clothing, groceries, etc.... Read More