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Work From Office - Customer Service Associate

Date Posted: Jan 10, 2026
Monthly: ₹ 16000 - ₹ 28000
Job is expired

Job Detail

  • location_on
    Location Ahmedabad, Gujarat, India
  • desktop_windows
    Job Type: Full Time/Permanent
  • schedule
    Shift: Rotating
  • analytics
    Career Level: Experienced Professional
  • group
    Positions: 30
  • calendar_view_day
    Experience: Less Than 1 Year
  • male
    Gender: No Preference
  • school
    Degree: Bachelors
  • calendar_month
    Apply Before: Jan 30, 2026

Job Description

🗣️ Helping Customers

 
Answer questions from customers through phone, email, or chat.
 
Assist with orders, payments, delivery issues, returns, product information, website navigation, and other account concerns.
 
Use internal systems to research and find solutions for customer issues.
 
Communicate clearly, professionally, and with empathy.
 
🛠️ Problem Solving
 
Diagnose customer problems and provide accurate, helpful solutions.
 
Escalate issues when necessary to ensure proper resolution.
 
Use Amazon’s tools and platforms to review account details and policies.
 
🤝 Teamwork & Growth
 
Work with teammates to share knowledge and improve processes.
 
Learn new skills during training and on the job.
 
Follow company policies and customer service best practices.
 
🏢 Work Environment
 
Office-based: You are expected to work on-site at an Amazon location (like Delhi/Noida, Pune, Coimbatore, etc.).
 
Shift Schedule: Customer support operates 24×7, so shifts may include nights, weekends, holidays, or rotational hours.
 
Fast-paced: You’ll often multitask and manage multiple customer requests efficiently.

Benefits

Compensation & Pay-Related Benefits

Competitive Base Pay – Structured with regular increases based on tenure and role requirements.
Shift Allowances – Extra pay for afternoon, evening, and night shifts (e.g., night shift allowance).
Overtime Allowance – Paid when you work beyond standard hours (business needs).
Meal Allowance / Meal Card – Monthly meal support (e.g., ~₹1,100 per month) depending on policy.


❤️ Health & Financial Security

Health Insurance – Covers medical costs (often up to a substantial amount) for you and sometimes eligible dependents.
Life & Critical Illness Insurance – Financial support in serious health or life events.
Employee Accident Insurance – Coverage for workplace-related incidents.
Retirement / Pension Plans – Long-term financial security through contributions.

Company Overview

Hyderabad, Telangana, India

Amazon started as an online bookstore and grew into the world’s largest e-commerce platform. Today, it operates across multiple sectors: E-commerce: Online marketplace selling everything from books to electronics, clothing, groceries, etc.... Read More

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