As a VCS Associate, you’ll be responsible for:
Helping Amazon customers with orders, returns, refunds, replacements, and payments.
Answering queries related to products, delivery status, account settings, Prime membership, etc.
Providing technical support for issues like website, app, Kindle, or other Amazon devices.
Handling customers politely and professionally, even in stressful situations.
Using Amazon’s internal tools to track, update, and resolve customer issues.
Meeting performance metrics like response time, resolution quality, and customer satisfaction.
These are the benefits explicitly mentioned in Amazon’s job descriptions for this role:
Medical insurance.
Pension plan.
Internet allowance (work-from-home internet costs) to help cover your connectivity expenses.
Lifestyle benefits and retail discounts via the Amazon Extras program.
Expert training / on-the-job training + ongoing skill development.
Equipment package (desktop computer, headset/microphone etc.) when you join.
Amazon started as an online bookstore and grew into the world’s largest e-commerce platform. Today, it operates across multiple sectors: E-commerce: Online marketplace selling everything from books to electronics, clothing, groceries, etc.... Read More