Respond to customer queries via phone, chat, email (VCS) or in-person/office-based interactions (B&M).
Assist customers with orders, payments, returns, refunds, and account management.
Provide guidance on Amazon’s products, services, and website/app navigation.
Investigate and resolve customer issues using internal tools and systems.
Escalate complex problems to the relevant teams when necessary.
Ensure timely and accurate resolution of all queries.
Follow Amazon’s customer service policies and maintain compliance with internal guidelines.
Document interactions accurately in CRM systems.
Maintain high-quality service metrics including customer satisfaction and response times.
Work in rotating shifts, including weekends and holidays.
Adapt to changes in process, customer needs, and business priorities.
Handle multiple tasks efficiently while maintaining accuracy.
Health insurance coverage: Medical insurance for employee (and dependents) is provided.
Pension plan / Provident Fund contributions.
Internet allowance for work‑from‑home (VCS) associates.
Equipment provided for remote VCS associates (e.g., desktop, UPS) when working from home.
Meal vouchers / monthly meal card and night‐shift allowance for applicable shifts.
Training and development: On‑boarding, mentoring, ongoing skill development.
Discounts & lifestyle perks under Amazon's “Extras” program.
Flexible work model for VCS role (work from home) offering more flexibility especially for certain groups
Amazon started as an online bookstore and grew into the world’s largest e-commerce platform. Today, it operates across multiple sectors: E-commerce: Online marketplace selling everything from books to electronics, clothing, groceries, etc.... Read More