As a Van Delivery Boy, you will be responsible for delivering packages and products from Flipkart’s warehouses or fulfillment centers to customers’ addresses. You will be expected to ensure timely, safe, and accurate deliveries while maintaining excellent customer service standards.
Timely Delivery:
Safely deliver products to customers at their doorstep within the committed delivery window.
Ensure that the delivery is made on time and follow the route efficiently.
Adhere to traffic rules and safety guidelines while driving.
Loading and Unloading:
Load packages onto the delivery vehicle as per the schedule.
Ensure all items are secured and handled properly during transport.
Unload deliveries at customers' locations in a safe and efficient manner.
Customer Interaction:
Be the face of Flipkart during customer deliveries and interact with them in a professional, polite, and friendly manner.
Address any customer queries or concerns regarding the product or delivery.
Obtain signatures or other confirmation of delivery where necessary.
Package Management:
Keep track of all the packages assigned to you and ensure none are misplaced or damaged during the delivery process.
Verify customer orders to ensure accurate delivery.
Handle any return items or exchange products as per Flipkart’s policies.
Documentation & Reporting:
Ensure all necessary paperwork (e.g., invoices, receipts) is completed and signed by the customer.
Report any issues, damages, or delays to the supervisor or customer support team immediately.
Maintain daily logs of deliveries and fuel consumption.
Vehicle Maintenance:
Ensure that the delivery vehicle is in good condition and report any issues to the maintenance team.
Keep the vehicle clean and organized.
Safety & Compliance:
Adhere to company safety policies and local traffic laws.
Handle the delivery vehicle in a responsible manner and report any accidents or incidents immediately.
Base Salary: A fixed monthly salary is provided, typically based on experience and the region you are working in. Some locations offer higher salaries based on demand.
Performance-Based Incentives: Many delivery jobs come with incentives or bonuses based on delivery performance, customer feedback, or meeting certain targets.
Accident Insurance: Flipkart provides accident insurance for delivery executives, offering coverage in case of any mishaps during delivery.
Medical Insurance: Some companies offer health insurance benefits for delivery personnel to cover medical expenses.
Health Checkups: Flipkart may offer annual health checkups or partnerships with medical service providers for delivery staff.
Fuel Allowance: In some cases, companies offer a fuel allowance or provide fuel cards to cover the cost of petrol/diesel for the delivery vehicle.
Vehicle Maintenance Allowance: If you're using your own vehicle, some companies provide a maintenance allowance or pay for routine vehicle servicing.
Annual Leave: Delivery executives often get paid leave during the year, typically ranging from 7 to 14 days per year depending on company policies.
Sick Leave & Casual Leave: You may also get a set number of sick days and casual leaves that can be availed as needed.
Many delivery roles come with flexible working hours. While you have set working shifts, there may be a degree of flexibility in how you manage your schedule or daily routes, particularly in high-demand seasons.
On-the-Job Training: Flipkart provides new delivery executives with training on vehicle handling, delivery best practices, customer service, and safety protocols.
Skill Development: You may have opportunities for further skill development such as learning more about logistics, supply chain, or customer handling skills that can help you grow in your career.
Flipkart Purchases: Employees often get special discounts on products sold through Flipkart’s platform, which could range from fashion items to electronics.
Uniform & Safety Gear: Delivery executives may be provided with uniforms (e.g., Flipkart-branded shirts) and safety gear (e.g., helmets, gloves, etc.) depending on the location and vehicle type.
Phone and Data: You might receive a company-provided smartphone or a data allowance to help you with route navigation and delivery tracking.
Provident Fund (PF): Some delivery jobs include PF contributions, ensuring long-term savings for the employee.
Gratuity: After a certain number of years working, employees may qualify for a gratuity payout upon separation from the company.
Promotions: Flipkart encourages growth within the organization, and delivery executives can advance to roles such as Senior Delivery Executive, Team Lead, or even managerial positions within logistics.
Incentive Schemes: High performers may be given special recognition, incentives, or opportunities for higher-paying roles within the company.
Weekly/Monthly Payments: Flipkart typically offers weekly or monthly payouts for delivery executives. Some regions may offer the option of daily or weekly wage payments, which provides flexibility and quicker access to earnings.
Employee of the Month/Quarter: High-performing delivery executives may be recognized through awards such as Employee of the Month, receiving special bonuses or certificates.
Referral Bonuses: Some companies provide referral bonuses for referring other people to the job, giving you a chance to earn extra money.
Flipkart was launched in 2007 as an online platform for selling books by Sachin Bansal and Binny Bansal. Ten years later, the e-commerce company had 54 million active users and 100,000 plus sellers and had sold 261 million units. Read More