Respond to customer or internal IT support requests via phone, email, chat, or ticketing systems.
Troubleshoot and resolve software, hardware, or network issues.
Install, configure, and maintain software applications or IT systems.
Document issues, solutions, and maintain knowledge base articles.
Collaborate with development or engineering teams for advanced problem resolution.
Ensure timely resolution of tickets while maintaining high customer satisfaction.
Health insurance and provident fund (EPF).
Paid leaves, sick leaves, and sometimes work-from-home options.
Performance-based bonuses or incentives.
Training and certification opportunities (e.g., networking, cloud, or product-specific certifications).
Career growth to Senior Technical Support Engineer, Support Team Lead, or System Administrator / IT Manager.
Name: Rapido (operated by Roppen Transportation Services Pvt Ltd), formerly known as theKarrier Founded: 2015 by IIT/PESU graduates Aravind Sanka, Pavan Guntupalli, and SR Rishikesh in Bangalore, Karnataka Headquarters: Bangalore, Indi... Read More