Troubleshooting & Support: Identify, diagnose, and resolve technical issues reported by customers or internal users.
Customer Interaction: Communicate solutions clearly via email, phone, or chat. Maintain professionalism and customer satisfaction.
Documentation: Log support requests, solutions, and technical notes for future reference.
Collaboration: Work with development or engineering teams to escalate and resolve complex issues.
System Maintenance: Monitor system performance and assist in software/hardware updates or installations.
Knowledge Base Management: Create or update guides, FAQs, and tutorials to help users self-resolve common issues.
Health insurance and medical benefits.
Paid leave, flexible work hours, or work-from-home options.
Professional development opportunities (training, certifications).
Performance-based incentives in some organizations.
Name: Rapido (operated by Roppen Transportation Services Pvt Ltd), formerly known as theKarrier Founded: 2015 by IIT/PESU graduates Aravind Sanka, Pavan Guntupalli, and SR Rishikesh in Bangalore, Karnataka Headquarters: Bangalore, Indi... Read More