People Management
Lead, motivate, and coach a team of 10–25 associates.
Handle attendance, shift planning, and team rosters.
Conduct performance reviews and provide feedback sessions.
Operations & Performance
Track and ensure achievement of KPIs (e.g. SLA, productivity, accuracy, delivery on-time, quality scores).
Manage escalations and resolve issues quickly.
Ensure compliance with Amazon’s policies and safety standards.
Training & Development
Support onboarding and training of new associates.
Provide skill development sessions and mentorship to team members.
Reporting & Analysis
Monitor dashboards, prepare daily/weekly reports on team performance.
Identify process gaps and suggest improvements.
Customer & Partner Focus
For Customer Service TLs: ensure excellent customer experience through issue resolution.
For Operations TLs: coordinate with warehouse, logistics, or delivery partners for seamless operations.
Health & Insurance
Comprehensive medical insurance for employees (and eligible dependents).
Life and accidental insurance.
Preventive health check-ups and telemedicine access.
Paid Leave & Time Off
Annual leave, sick leave, and casual leave.
Maternity & paternity leave.
Bereavement leave.
National / festival holidays.
Financial & Retirement
Provident Fund (PF) contributions.
Gratuity (as per eligibility).
Performance-linked incentives / bonuses.
Work Perks & Allowances
Meal card benefits in operations/warehouse roles.
Internet allowance (for certain customer service / work-from-home positions).
Transport facilities / allowances (where applicable, especially night shifts).
Employee discounts on Amazon purchases.
Career & Learning
Training and leadership development programs.
Internal job postings for career growth (easy movement into higher roles).
Access to Amazon’s global learning platforms.
Well-Being & Lifestyle
Employee Assistance Program (EAP) — free counselling & mental health support.
Gym / wellness partnerships in some cities.
Amazon “Extras” program — discounts on retail, travel, dining, and lifestyle services.
Amazon started as an online bookstore and grew into the world’s largest e-commerce platform. Today, it operates across multiple sectors: E-commerce: Online marketplace selling everything from books to electronics, clothing, groceries, etc.... Read More