Lead and supervise a team of 10–30 associates (varies by process).
Allocate daily work, monitor performance, and ensure productivity.
Conduct daily huddles to set goals and review progress.
Manage attendance, shift scheduling, and employee engagement.
Track team KPIs such as accuracy, productivity, quality, and efficiency.
Prepare and analyze performance reports using dashboards or Excel.
Identify performance gaps and implement corrective actions.
Drive continuous improvement to meet operational SLAs (Service Level Agreements).
Ensure timely completion of daily tasks (order processing, packing, delivery, or service tickets).
Maintain high standards of process compliance, safety, and quality.
Support escalations and resolve operational bottlenecks.
Collaborate with Area/Operations Managers to achieve process targets.
Coach, mentor, and develop team members.
Provide on-the-job training for new hires.
Conduct performance reviews and guide employees on career progression.
Ensure adherence to company policies and labour laws.
Maintain attendance and productivity reports.
Support audits and quality reviews as required.
Escalate critical issues to management promptly.
Attractive base salary with annual performance-linked bonuses.
Monthly incentives for achieving or exceeding team targets.
Overtime pay (where applicable, especially in operations or warehouse roles).
Shift allowance for night or rotational shifts.
Comprehensive medical insurance for employee, spouse, children, and parents.
Accidental and life insurance coverage.
Access to mental health support programs and counselling sessions.
On-site first aid and health facilities (in fulfillment centers).
Paid Time Off (PTO) including annual leave, sick leave, and casual leave.
Maternity and paternity leave (with extended benefits for caregivers).
Bereavement leave and emergency time-off flexibility.
Hybrid or shift flexibility (depending on department).
Regular leadership training programs through Amazon’s internal learning platform.
Career progression paths to roles such as Area Manager, Operations Manager, or Process Excellence Lead.
Access to online courses and certifications (via AWS Skill Builder, Coursera, or LinkedIn Learning).
Internal mobility opportunities within Amazon India and globally.
Meal coupons / food cards or subsidized cafeteria facilities.
Transportation allowance / shuttle service for office or warehouse locations.
Mobile reimbursement (in sales or field roles).
Employee discounts on Amazon.in and partner services.
Employee Assistance Program (EAP) – counselling and legal/financial guidance.
Wellness sessions, fitness challenges, and mindfulness programs.
Recognition programs – “Star Performer” awards, team achievements, etc.
Regular team engagement activities and social events.
Provident Fund (PF) and Gratuity as per statutory norms.
ESI (Employee State Insurance) where applicable.
Long-term incentive plans for experienced employees.
Amazon started as an online bookstore and grew into the world’s largest e-commerce platform. Today, it operates across multiple sectors: E-commerce: Online marketplace selling everything from books to electronics, clothing, groceries, etc.... Read More