Retail KPI Planning: Develop and implement Key Performance Indicators (KPIs) to achieve the Annual Operating Plan (AOP).
Sales Target Achievement: Monitor and drive the achievement of Gross Sales Share (GSS) numbers and value targets through effective team leadership.
Store Operations Management: Oversee all aspects of store operations, including sales, staffing, training, inventory management, store upkeep, and cost control.
Customer Experience Enhancement: Focus on improving customer satisfaction and loyalty by delivering exceptional service and personalized experiences.
Standard Operating Procedures (SOP) Implementation: Ensure adherence to SOPs for Visual Merchandising (VM) and marketing initiatives within the store.
Team Leadership: Lead and manage the showroom team to align with business objectives, fostering a culture of trust, integrity, and respect.
Conflict Resolution: Address and resolve conflicts constructively, maintaining a harmonious work environment.
Employee Development: Identify and provide opportunities for team members through training and step-up programs to enhance their skills and career growth.
Sales Strategy Adaptation: Adapt and implement strategies to drive sales through omni-channel approaches.
Customer Complaint Management: Ensure timely resolution of customer complaints, adhering to established Turnaround Time (TAT) standards.
Training Program Coordination: Ensure the availability of manpower for planned training programs to enhance team capabilities.
Medical Coverage: Comprehensive health insurance, including annual health check-ups for yourself and your spouse.
Life & Accident Insurance: Group term life insurance and group personal accident insurance to provide financial security.
Post-Retirement Medical Benefits: Access to medical assistance even after retirement.
Educational Assistance: Support for continuous learning, including tuition fees and partial salary for international and post-graduate education.
Skill Development: Opportunities for self-development and training to enhance your professional skills.
Parental Leave: Generous maternity and paternity leave policies.
Adoption Benefits: Support for adoptive parents.
Childcare Assistance: Access to child development centers with crèche facilities.
Flexible Working Hours: Options for flexible working arrangements to promote work-life balance.
Paid Time Off: Paid leave policies to ensure you have time to rest and recharge.
Employee Assistance Program (EAP): Confidential counseling and support services for personal and professional challenges.
Employee Discounts: Exclusive discounts on products across Reliance Retail stores.
