Work with business and IT teams to collect requirements and convert them into technical solutions
Configure and customize ServiceNow modules like:
Incident, Problem, Change Management
Service Catalog and Request Fulfillment
CMDB (Configuration Management Database)
HR Service Delivery / CSM / ITOM (as required)
Develop workflows, scripting, automation using:
Business Rules
Client Scripts
UI Policies / UI Actions
Flow Designer
Service Portal widgets
Build integrations using REST / SOAP APIs and data imports
Troubleshoot platform issues, optimize performance
Create technical documentation, configuration guides, deployment plans
Work with Agile methodology and follow coding standards & best practices
Support upgrades and deployment activities
Ensure data security and platform governance compliance
| Benefit Category | Details |
|---|---|
| Health Insurance | Medical cover for employee + dependents |
| Retirement Benefits | Provident Fund (PF), Gratuity |
| Annual Bonus | Performance-linked incentives |
| Hybrid / Work From Home | Many ServiceNow roles support remote work |
| Onsite Opportunities | US / UK / Europe for platform rollout projects |
| Skill & Certification Support | ServiceNow CSA, CAD, ITSM, ITOM certifications sponsored |
| Paid Leaves | Sick leave, casual leave, vacation + public holidays |
| Internet & WFH Allowance | Depending on project |
| Fast Career Growth | High-demand niche skill → quick promotions |
| Training & Learning Programs | Hands-on platform training, labs access |
| Work-Life Balance | Mostly day shift roles, limited on-call |
| Employee Perks | Food cards, transport, wellness programs (varies by company) |
1. Trainee / Associate Software Engineer Role/Responsibilities: Learn and implement coding practices Work on small modules of client projects Participate in training programs Skills Required: Java, Python, C/C++, SQL, pro... Read More