Team Management
Supervise, guide, and motivate customer service staff.
Conduct daily briefings, assign workloads, and monitor performance.
Customer Support Oversight
Ensure timely and effective resolution of customer issues.
Handle escalated complaints from customers or merchants.
Performance Monitoring
Track key metrics like response time, resolution rate, and CSAT (Customer Satisfaction).
Prepare daily/weekly reports on team performance.
Training & Coaching
Train new employees on service protocols and systems.
Provide continuous feedback and skill development support.
Process Improvement
Suggest improvements in customer support procedures.
Ensure compliance with company policies and service quality standards.
Coordination
Work closely with the technical, sales, and operations teams to resolve recurring issues.
Attractive base salary based on experience.
Performance-based bonuses or monthly incentives tied to customer satisfaction and team targets.
Comprehensive medical, life, and accidental insurance coverage.
Access to wellness programs and employee assistance support.
Fixed working hours or shift-based scheduling.
Paid leaves, casual leaves, and annual holidays.
Some roles may offer hybrid / remote flexibility (depending on company policy).
Ongoing leadership and customer service training.
Opportunities to learn CRM tools, communication, and process management.
Pathways for internal promotions and professional certifications.
Clear progression to roles like:
Service Manager
Operations Manager
Customer Experience Lead
Regional Service Head
Exposure to managing cross-functional teams and larger service operations.
Employee of the Month / Quarter awards for top performers.
Recognition for maintaining high customer satisfaction and team performance.
Mobile & Internet allowance (for communication with customers).
Employee discounts on company services (e.g., Paytm products, travel, etc.).
Celebrations, team outings, and engagement activities.
Paytm (an acronym for Pay Through Mobile) is India’s leading digital payments and financial services platform, operated by One97 Communications Ltd. Founded in 2010 by Vijay Shekhar Sharma, Paytm has transformed how Indians pay, shop, invest, and man... Read More