Team Management:
Supervise and motivate customer service agents or helpdesk executives.
Conduct daily briefings and assign workloads.
Customer Support Oversight:
Ensure all customer issues are resolved quickly and efficiently.
Handle escalated cases that front-line agents can’t solve.
Performance Monitoring:
Track KPIs like response time, resolution rate, and customer satisfaction.
Prepare performance reports for senior management.
Training & Development:
Coach new team members and conduct refresher training sessions.
Identify skill gaps and provide development plans.
Quality Assurance:
Ensure adherence to company policies and service standards.
Implement process improvements for better efficiency.
Collaboration:
Coordinate with internal departments (Tech, Sales, Operations) to resolve recurring issues.
Provide feedback to improve product or service quality.
Health insurance
Performance bonuses / Incentives
tePaid leaves & holidays
Employee discounts (Paytm services)
Career growth into Service Manager / Operations Manager roles
Learning & development programs
Paytm (an acronym for Pay Through Mobile) is India’s leading digital payments and financial services platform, operated by One97 Communications Ltd. Founded in 2010 by Vijay Shekhar Sharma, Paytm has transformed how Indians pay, shop, invest, and man... Read More