Welcome customers and understand vehicle/service requirements
Prepare job cards, service estimates, and explain repair timelines
Coordinate with technicians, mechanics, and spare-parts teams
Monitor service progress and update customers regularly
Handle customer complaints and resolve service-related issues
Ensure adherence to service quality, safety, and company standards
Maintain accurate service records, billing, and documentation
Guide, train, and support junior service advisors
Track service KPIs such as turnaround time, customer satisfaction, and repeat visits
Fixed monthly salary
Performance-based incentives / service bonus
Annual salary increment
Medical insurance (self / family as per policy)
Accident & life insurance
Safe working environment
Paid leaves (casual, sick, earned)
National & festival holidays
Weekly off / rotational off
Regular technical & customer-service training
Clear promotion path to Service Manager / Workshop Head
Skill development in automotive systems