Receive customers and understand vehicle/service issues
Create job cards and explain service work, costs, and timelines
Coordinate with technicians, mechanics, and spare-parts teams
Monitor service progress and provide updates to customers
Handle complaints and ensure timely resolution
Maintain service records, billing coordination, and documentation
Ensure service quality, safety, and company standards
Guide and support junior service advisors
Track service performance indicators (TAT, CSAT, repeat visits)
Fixed monthly salary
Performance-based incentives / service bonus
Annual salary increment
Medical insurance (self / family as per policy)
Accident & life insurance
Safe working environment
Paid leaves (casual, sick, earned)
National & festival holidays
Weekly off / rotational off
Regular technical & customer-service training
Clear promotion path to Service Manager / Workshop Head
Skill development in automotive systems