Handle a portfolio of high-value / key customers
Build long-term, trust-based relationships
Act as the main point of contact for assigned clients
Achieve revenue targets from existing clients
Upsell and cross-sell company products/services
Identify growth opportunities within key accounts
Ensure high levels of customer satisfaction
Resolve client issues and escalations
Reduce customer churn and increase loyalty
Coordinate with internal teams (sales, operations, credit, service)
Prepare account plans and customer review reports
Share client feedback with management
Maintain client data and interactions in CRM systems
Track performance metrics and prepare MIS reports
Ensure policy, process, and regulatory compliance (especially in BFSI)
Competitive fixed salary
Performance-based incentives
Quarterly / annual bonuses
Salary revision based on performance
Retention or loyalty bonuses (company-specific)
Group health insurance (self + family)
Accidental & life insurance coverage
Wellness programs and health check-ups
Travel allowance / fuel reimbursement
Mobile phone & internet reimbursement
Daily allowance for outstation duties
Company vehicle or lease (senior roles)
Professional training programs
Leadership & relationship management training
Certification support (BFSI-specific roles)
Clear career progression to Relationship Manager / Area Manager
🏢 Origins and Evolution The group's roots trace back to 1857 in Pilani, Rajasthan, when Seth Shiv Narayan Birla established a cotton trading business. This venture laid the foundation for what would become the Aditya Birla Group . In 1969, Aditya V... Read More