Operations Execution
Manage daily operations as per SOPs and business requirements
Ensure timely completion of tasks with accuracy and quality
Monitor workflow, productivity, and turnaround time (TAT)
Performance Monitoring
Track KPIs such as efficiency, cost, quality, and service levels
Identify bottlenecks and implement corrective actions
Support continuous improvement initiatives (process optimization)
Team Coordination
Supervise and guide executives, associates, or operational staff
Allocate manpower, shifts, and workloads effectively
Provide on-the-job training and performance feedback
Cross-Functional Coordination
Liaise with customer service, sales, finance, HR, and vendors
Resolve operational issues and handle escalations
Ensure smooth handover between shifts and departments
Customer & Service Excellence
Ensure adherence to SLAs and customer commitments
Address service failures and conduct root cause analysis
Drive customer satisfaction through reliable operations
Compliance & Safety
Ensure adherence to company policies, safety standards, and statutory norms
Support audits, documentation, and compliance reporting
Competitive fixed salary
Performance-based incentives / annual bonus
Overtime allowance or shift allowance (for operations roles)
Night shift allowance (where applicable)
Medical insurance for employee (often includes dependents)
Life insurance / accidental coverage
Health check-up programs
Paid leaves (earned, casual, sick leave)
National & festival holidays
Compensatory offs for extra shifts (as per policy)
Structured training & skill development programs
Leadership and operations excellence training
Internal job postings & career mobility opportunities
DHL is a global logistics company, part of the Deutsche Post DHL Group. In India, DHL operates through several business units: DHL Express, DHL Global Forwarding, DHL Supply Chain / Contract Logistics, and through its majority ownership of Blue D... Read More