Achieve monthly collection targets for the assigned branch or region.
Ensure targets are met within the specified cost of collections.
Monitor and guide the performance of collection agencies and executives.
Identify and prevent fraudulent practices that could lead to financial loss.
Ensure all collection activities comply with legal guidelines and internal Code of Conduct.
Apply best practices and ethical standards throughout debt recovery processes.
Track collection performance and provide regular updates.
May involve reporting on portfolio health, daily recovery progress, and anomalies.
Liaise with internal teams, external agencies, and sometimes customers.
Resolve escalations and handle complex cases within agreed timelines.
Attractive salary structure aligned with industry standards.
Performance‑linked incentives to reward meeting targets and strong performance.
The company emphasizes rewarding employees for contributions as it grows.
Group Mediclaim / Health Insurance — coverage for medical expenses for employees.
Group Term Life Insurance — financial support to the family in case of an unfortunate event.
These are part of their standard employee‑benefit policies.
On‑job training programs and soft skills development to improve effectiveness and career growth.
Learning opportunities to build competencies relevant to debt management and collections.
Opportunities for internal promotions and transfers across roles and geographies as you grow.
Access to platforms like internal job postings (IJP) and auto‑promotion frameworks.