Manage overall performance of mortgage loan products (Home Loan, LAP, Asha).
Aim to minimize additions to NPAs by controlling delinquency levels.
Achieve resolution and normalization targets for risky loan segments.
Monitor portfolios that have exceeded pre-defined risk buckets (e.g., Risk-60).
Take corrective actions to mitigate risk and prevent deterioration.
Apply knowledge of laws like the SARFAESI Act and secured recovery processes.
Engage delinquent borrowers via calls, emails, and visits to recover dues.
Track contact outcomes, promises to pay, and follow-up actions on payments.
Collect, analyze, and interpret data to track portfolio health against KPIs.
Prepare detailed reports and provide insights for management action.
Continuously evaluate portfolio workflows and suggest improvements.
Implement best practices, tools, and technologies to boost efficiency
Generous leave provisions (casual, earned, medical and other statutory leaves).
Support for workβlife balance and policies for life-stage events like maternity/paternity leave.
Mobile expense reimbursement to support work communications.
Meal card benefits in some grades/locations.
Travel or field-work allowances (especially relevant if the role involves field engagement).
Structured training programs and professional skill development initiatives.
Opportunities for internal mobility across functions and geographies within the bank.
Exposure to data analytics, risk management and portfolio strategy β valuable skills for career advancement