Manage credit card NPA and delinquent accounts across assigned cluster/geographies
Monitor portfolio performance, roll rates, recovery trends, and bucket movements
Reduce NPA additions and improve resolution and recovery percentages
Drive on-ground recovery strategies through field teams and external collection agencies
Conduct regular field reviews, agency visits, and customer escalations
Ensure effective legal, settlement, and write-off processes where applicable
Lead and manage Bucket Managers / Recovery Managers
Oversee performance of collection agencies and field vendors
Set targets, track productivity, and ensure manpower adequacy
Ensure adherence to RBI guidelines, internal policies, and fair practice codes
Handle audits, control issues, customer complaints, and regulatory escalations
Prevent misconduct and ensure ethical recovery practices
Market-aligned base pay (varies with experience and location)
Performance-linked bonuses or incentives
Quarterly / annual performance bonuses tied to recovery targets and portfolio quality
Incentives for meeting or exceeding NPA reduction goals
Medical insurance for employee and dependents
Group health / accidental insurance
Life insurance coverage
Paid annual leave
Casual leave, sick leave
Festival and optional holidays as per bank policy
Provident Fund (PF)
Gratuity
Employee pension schemes (as applicable)
Axis Bank Limited — Company Profile Network & Presence Total Employees: ~104,400 Branches in India: 5,876 ATMs & Cash Recyclers: 13,941 Overseas Offices: 8 Rural / Semi-Urban Branches: ~47% of total branches... Read More