Monitor the credit card portfolio to track delinquency trends and performance.
Ensure maximum recovery from overdue (bucket) or NPA accounts by achieving set resolution goals.
Reduce additions to NPA by managing delinquency levels and ensuring accounts don’t slip further into default.
Develop and execute recovery plans including calls, visits, and engagement with defaulters.
Work closely with collection agencies and internal teams to ensure compliance with RBI guidelines and bank policy.
Oversee field execution, ensuring adequate manpower and performance at assigned locations.
Manage and mentor a team of Bucket Managers or collection staff who handle day-to-day resolution work.
Drive performance, motivation, and productivity within the team.
Ensure adherence to processes, audit standards, and regulatory requirements.
Prepare reports and contingency plans for portfolio health and resolution progress.
Market-aligned base pay (varies with experience and location)
Performance-linked bonuses or incentives
Quarterly / annual performance bonuses tied to recovery targets and portfolio quality
Incentives for meeting or exceeding NPA reduction goals
Medical insurance for employee and dependents
Group health / accidental insurance
Life insurance coverage
Paid annual leave
Casual leave, sick leave
Festival and optional holidays as per bank policy
Provident Fund (PF)
Gratuity
Employee pension schemes (as applicable)
Axis Bank Limited — Company Profile Network & Presence Total Employees: ~104,400 Branches in India: 5,876 ATMs & Cash Recyclers: 13,941 Overseas Offices: 8 Rural / Semi-Urban Branches: ~47% of total branches... Read More