Executing assigned business processes accurately
Following standard operating procedures (SOPs)
Meeting daily productivity and quality targets
Maintaining process documentation
Ensuring data accuracy and confidentiality
Handling inbound / outbound customer calls
Resolving customer queries and complaints
Providing product or service information
Updating customer records in systems
Data entry and data validation
Email and chat support
Transaction processing
Document verification and analysis
Report preparation
Fixed monthly salary
Performance-based incentives / bonuses
Overtime pay (process dependent)
Provident Fund (PF) & ESIC benefits
Medical / health insurance for employee
Life insurance & accidental coverage
Wellness programs and health check-ups
Paid leaves (earned, casual, sick leave)
Paid holidays
Shift allowances (night shift allowance, if applicable)
Cab facility for night shifts (company dependent)
Paid training & onboarding programs
Skill development and upskilling opportunities
Internal job postings (IJP) for career growth
Opportunities for promotion to Senior Process Associate / Team Lead
🏢 Company Overview Founded: 1976 by Shiv Nadar Headquarters: Noida, Uttar Pradesh, India Employees: Over 227,000 across 60 countries Key People: Roshni Nadar Malhotra (Chairperson), C Vijayakumar (CEO & Managing Director)... Read More