Execute day-to-day process activities as per standard operating procedures (SOPs)
Handle customer queries via calls, emails, or chat (voice / non-voice)
Perform data entry, validation, and transaction processing
Ensure accuracy and quality in all assigned tasks
Meet productivity, turnaround time (TAT), and quality targets
Maintain confidentiality of customer and company data
Update records and reports in internal systems
Escalate issues or exceptions to the Team Leader
Follow company policies, compliance, and security standards
Fixed monthly salary
Performance-based incentives / bonuses
Overtime pay (process dependent)
Provident Fund (PF) & ESIC benefits
Medical / health insurance for employee
Life insurance & accidental coverage
Wellness programs and health check-ups
Paid leaves (earned, casual, sick leave)
Paid holidays
Shift allowances (night shift allowance, if applicable)
Cab facility for night shifts (company dependent)
Paid training & onboarding programs
Skill development and upskilling opportunities
Internal job postings (IJP) for career growth
Opportunities for promotion to Senior Process Associate / Team Lead
🏢 Company Overview Founded: 1976 by Shiv Nadar Headquarters: Noida, Uttar Pradesh, India Employees: Over 227,000 across 60 countries Key People: Roshni Nadar Malhotra (Chairperson), C Vijayakumar (CEO & Managing Director)... Read More