| Responsibility | Description |
|---|---|
| Team Supervision | Lead a team of 10–30 operations staff, including Handlers, Packers, and Customer Care associates. |
| Workflow Management | Allocate tasks, monitor daily operations, and ensure timely completion of assignments. |
| Performance Monitoring | Track KPIs like shipment processing time, accuracy, productivity, and employee attendance. |
| Training & Mentoring | Guide team members on SOPs, safety practices, and process improvements. |
| Issue Resolution | Handle escalations from team members or customers regarding operational challenges. |
| Reporting | Maintain operational logs, generate daily/weekly performance reports, and escalate issues to management. |
| Process Improvement | Identify bottlenecks and suggest improvements for efficiency and cost-effectiveness. |
| Safety & Compliance | Ensure adherence to safety protocols, company policies, and regulatory compliance. |
Provident Fund (PF) & Gratuity
Health / accident insurance
Paid leave and overtime pay
Shift allowance (if applicable)
Career growth to Operations Manager or Logistics Manager
Training and recognition programs
📦 Services and Operations FedEx India provides a wide array of services to cater to both domestic and international logistics needs: Express Delivery: Time-sensitive shipments with guaranteed delivery timelines. Freight Services: Air and... Read More