Monitor daily delivery and pickup schedules.
Coordinate shipping, sorting, and dispatch activities.
Work with delivery executives on route planning and delivery performance.
Support Hub Assistants, Delivery Executives, and Supervisors.
Communicate updates and priorities to the team.
Resolve operational issues quickly (delay, wrong routing, missing packages).
Track delivery metrics (on-time delivery, pending orders, returns).
Prepare daily reports for supervisors or managers.
Use apps and dashboards to update status and performance.
Ensure packages are processed safely and accurately.
Follow standard operating procedures (SOPs).
Improve processes to reduce errors and increase efficiency.
Coordinate with customer support for order issues.
Communicate with vendors and service partners.
Address delivery queries when needed
Medical Insurance for employees (and sometimes family) to cover healthcare costs.
Accident Insurance & Life Insurance included in the benefits package.
Provident Fund (PF) contributions — government-mandated retirement benefit.
Performance Bonus / Incentives based on targets or monthly results (sometimes included in total pay).
Paid Sick Leave & Paid Time Off — company policies typically include leave encashment and holiday benefits.
Free meals, snacks or cafeteria access at office hubs.
Office transport or travel assistance (e.g., commute support).
Flexible work hours in some teams/locations.
Training & Learning Programs to build skills in operations, software tools, logistics management and leadership.
Professional development resources like mentorship, internal workshops and sometimes tuition support
Parental programs (maternity/paternity leave, adoption assistance) reported in employee benefits surveys.
Some companies offer childcare assistance or support facilities.
Time-off policies for wellness, bereavement, and personal time — many companies include flexible leave programs.
Work beyond core hours may be supported by paid overtime or compensatory offs (policy-dependent)
Flipkart was launched in 2007 as an online platform for selling books by Sachin Bansal and Binny Bansal. Ten years later, the e-commerce company had 54 million active users and 100,000 plus sellers and had sold 261 million units. Read More