Oversee daily operational activities at warehouse, hub, or delivery centers
Ensure smooth order processing, picking, packing, and dispatch
Monitor last-mile delivery performance and resolve delays
Coordinate with delivery executives, vendors, and internal teams
Track and report key performance indicators (KPIs) such as SLA, TAT, productivity, and quality
Handle operational issues like shortages, damages, returns, and escalations
Ensure adherence to process guidelines, safety, and compliance standards
Maintain operational reports and MIS using Excel / internal systems
Support process improvement initiatives to improve efficiency and reduce costs
Manage shift operations and ensure manpower availability
Address customer and partner escalations within defined timelines
1. Competitive Pay
Monthly salary with performance-linked incentives
Overtime/shift allowance (if applicable)
🩺 2. Health & Insurance
Medical insurance for self (and often dependents)
Accidental/term insurance coverage
📅 3. Leave & Time Off
Paid annual leave
Sick leave
Festival/holiday leaves as per policy
📈 4. Career Growth & Training
On-the-job operational training
Internal learning programs & upskilling opportunities
Clear path to senior operations roles
🏦 5. Retirement & Statutory Benefits
Provident Fund (PF)
Gratuity (where applicable)
Other statutory compliance benefits
📊 6. Performance Rewards
Quarterly/annual performance bonuses
Spot awards for meeting/exceeding targets
🚗 7. Operational Perks
Shift allowances for night/extended shifts
Transport support in select locations
Meal/refreshment facilities in large centers
Flipkart was launched in 2007 as an online platform for selling books by Sachin Bansal and Binny Bansal. Ten years later, the e-commerce company had 54 million active users and 100,000 plus sellers and had sold 261 million units. Read More