Here are some common responsibilities found in job postings for a Nexthink SME:
Design and implement Nexthink solutions (HLD & LLD: High Level Design & Low Level Design) for enterprise deployment of Nexthink. Identify use-cases within the digital workplace or endpoint environment that Nexthink can address (employee experience issues, device/app performance, network connectivity issues) and implement them.
Review data produced by Nexthink (dashboards, analytics, alerts), analyse trends and patterns, and configure the tool to proactively resolve issues.
Integration with other tools: e.g., Nexthink with ITSM tools, ticketing systems, network monitoring, endpoint management. Understanding how Nexthink feeds into broader service-delivery.
Troubleshooting and supporting end-user device environments: Understand Windows/endpoint issues, software distribution, antivirus/malware, network connectivity to ensure Nexthink data is meaningful.
Possibly working with pre-sales or partner teams: In some roles the SME acts as a thought-leader internally and externally to promote the value of Nexthink.
📌 Financial & Insurance Benefits
Competitive salary with annual performance bonuses
Provident Fund (PF) + Gratuity
Medical/Health insurance for employee & dependents
Life & accidental insurance
Shift allowance (if working in 24x7 support)
📌 Work-Life Benefits
Paid leave (casual, sick, privilege leaves)
Hybrid / Work-from-home (role and company dependent)
Wellness & mental-health programs
Transport facilities (night shifts)
📌 Career Growth & Learning
Company-sponsored Nexthink certifications
Access to training programs (ITSM, Endpoint Management, Automation)
Internal mobility to roles like DEX Architect, Digital Workplace Lead
Opportunity to work with global clients & multi-region environments
📌 Rewards & Perks
Recognition awards for innovation / high performance
Meal cards / subsidized food
Laptop & tech allowances
Networking & leadership development events
1. Trainee / Associate Software Engineer Role/Responsibilities: Learn and implement coding practices Work on small modules of client projects Participate in training programs Skills Required: Java, Python, C/C++, SQL, pro... Read More