Handle customer queries via call, chat, or email (if in customer support)
Assist with order tracking, cancellations, returns, and refunds
Coordinate with logistics, warehouse, and internal teams
Maintain accurate records, reports, and documentation
Support back-office and operational processes
Follow company policies, SOPs, and quality standards
Escalate complex issues to senior teams when required
Ensure timely resolution and customer satisfaction
Handle customer queries through calls, chats, or emails
Support order processing, returns, refunds, and cancellations
Maintain accurate records, data, and reports
Coordinate with internal teams (operations, logistics, support)
Follow company policies, SOPs, and quality standards
Resolve issues within defined timelines
Escalate complex cases to senior staff when required
Ensure customer satisfaction and process efficiency
📖 History & Growth Started in 2007 as a personalized gifts platform, later pivoted into fashion e-commerce. In 2014, Myntra was acquired by Flipkart, making it part of India’s largest e-commerce ecosystem. It became one of the bigges... Read More