Assist customers via phone, email, and chat
Answer queries about orders, refunds, returns
Track deliveries and solve issues
Escalate complex problems when needed
Support order processing
Coordinate with logistics, delivery, and support teams
Help ensure smooth workflow
Maintain data and documentation
Prepare reports
Support internal teams
Assist with product listings
Help update catalog information
Coordinate with vendors
Handle customer queries through calls, chats, or emails
Support order processing, returns, refunds, and cancellations
Maintain accurate records, data, and reports
Coordinate with internal teams (operations, logistics, support)
Follow company policies, SOPs, and quality standards
Resolve issues within defined timelines
Escalate complex cases to senior staff when required
Ensure customer satisfaction and process efficiency
📖 History & Growth Started in 2007 as a personalized gifts platform, later pivoted into fashion e-commerce. In 2014, Myntra was acquired by Flipkart, making it part of India’s largest e-commerce ecosystem. It became one of the bigges... Read More