Provide L1/L2 support for Mac systems and Apple devices.
Install, configure, and maintain macOS and related software.
Troubleshoot issues with hardware, network, and applications.
Manage user accounts, permissions, and security settings.
Set up and support printers, VPNs, Wi-Fi, and email clients.
Use MDM (Mobile Device Management) tools such as Jamf, Kandji, or Intune to manage company Macs.
Respond to helpdesk tickets via tools like ServiceNow, Jira, or Zendesk.
Document procedures, fixes, and technical guides for future use.
Comprehensive Health Insurance (medical, dental, and vision coverage).
Accident and Life Insurance coverage for employee and dependents.
Mental wellness programs or Employee Assistance Programs (EAPs).
Competitive base salary plus annual performance bonus.
Provident Fund (PF) and Gratuity (as per Indian labor laws).
Overtime pay or comp-off leaves (for extended support shifts).
Reimbursements for internet or phone usage (in hybrid or remote roles).
Shift allowances (if working in 24×7 support environments).
Paid annual leaves, casual leaves, and sick leaves.
Public holidays and compensatory offs.
Maternity / Paternity leave as per company policy.
Flexible work arrangements (onsite, hybrid, or remote options).
Apple certification sponsorships (e.g., ACSP, ACTC, ACMT).
ITIL or CompTIA A+ training support.
Continuous learning opportunities through online courses (LinkedIn Learning, Coursera, etc.).
Regular workshops on macOS updates, networking, and security tools.
Latest Apple devices (MacBook, iMac) for internal work.
Access to modern IT tools and tech infrastructure.
Employee recognition awards for performance or innovation.
Team outings, wellness programs, and internal hackathons.
Supportive, tech-oriented work culture.
Pension or retirement fund contributions.
Employee stock options (in MNCs or large product-based firms).
Gratuity for long-term employees.
🔹 Main Products Product Category Examples Smartphones iPhone Series Laptops/Computers MacBook, iMac, Mac mini Tablets iPad Series Wearables Apple Watch, AirPods Entertainment Devices Apple TV, HomePod Mixed Reality Apple Vision Pro... Read More