Serve as the primary point of contact for assigned enterprise clients.
Build strong relationships with decision-makers and influencers within client organizations.
Ensure timely resolution of issues, queries, and escalations.
Maintain regular contact with clients through meetings, reviews, and calls.
Achieve monthly, quarterly, and annual revenue targets.
Identify new sales opportunities within existing accounts (cross-selling and up-selling).
Develop proposals for enterprise connectivity solutions like leased lines, cloud services, mobility, IoT, and broadband.
Renew and negotiate contracts to maximize profitability.
Prepare Account Development Plans (ADP) to achieve long-term client goals.
Analyze customer requirements and recommend customized Airtel products.
Track account performance, usage trends, and service quality.
Collaborate with product and technical teams to deliver tailored solutions.
Ensure high levels of customer satisfaction by providing proactive service.
Conduct regular Quarterly Business Reviews (QBRs) with clients.
Gather client feedback and coordinate with internal teams to enhance service delivery.
Maintain a strong focus on client retention and long-term relationships.
Work closely with operations, billing, network, and finance teams to fulfill customer requirements.
Ensure smooth service provisioning and delivery.
Escalate and resolve service-related issues efficiently.
Competitive salary + performance-linked incentives.
Medical, life, and accident insurance coverage.
Provident Fund (PF) and gratuity benefits.
Travel allowance or company vehicle for client visits.
Laptop, mobile, and internet reimbursement.
Annual bonus and recognition awards for top performers.
Learning & development programs (sales excellence, leadership).
Discounts on Airtel’s telecom and broadband products.
Sales & Marketing Roles Promote Airtel’s products and services (mobile, broadband, DTH, business solutions). Meet and exceed sales targets in assigned territories. Build strong customer relationships and ensure satisfaction.... Read More