Respond to IT helpdesk tickets and resolve user issues (hardware, software, or network).
Install, configure, and maintain desktop computers, laptops, printers, and peripherals.
Troubleshoot and resolve system errors, connectivity issues, and software malfunctions.
Manage user accounts, passwords, and permissions (Active Directory / Google Workspace).
Support internal networks — LAN, Wi-Fi, VPN, routers, and switches.
Monitor system performance and apply updates, patches, and security fixes.
Assist in new employee system setup and onboarding.
Perform data backups, antivirus updates, and routine maintenance tasks.
Document issues, resolutions, and system changes using a ticketing system.
Coordinate with Level 2 / vendor support for unresolved technical problems.
Fixed monthly salary with annual performance bonuses.
Shift allowances for night or weekend support.
Overtime pay or compensatory off for extra hours.
Referral and attendance bonuses in large companies.
Training on new tools, technologies, and IT systems.
Sponsored certifications (e.g., CompTIA A+, Microsoft 365, AWS, CCNA).
On-the-job learning in hardware, networking, and cybersecurity.
Mentorship and internal knowledge-sharing programs.
Clear promotion path:
IT Support → System Administrator → Network Engineer → IT Manager / Cloud Engineer.
Cross-functional exposure in IT infrastructure, cybersecurity, or cloud support.
Opportunities to move into specialized tech roles or management.
Group medical insurance for employee + dependents.
Accident & life insurance coverage.
Paid sick leave and wellness programs.
Free or subsidized annual health checkups.
Hybrid or remote work options for helpdesk and cloud support teams.
Flexible shift schedules (especially in MNCs or BPOs).
Work-from-home support setup (laptop, headset, software access).
Company-provided laptop, tools, and technical accessories.
Access to enterprise systems, cloud platforms, and advanced IT infrastructure.
Hands-on exposure to troubleshooting and automation systems.
“Employee of the Month” or “Best Support Engineer” awards.
Spot bonuses for zero downtime or critical issue resolution.
Team celebrations, hackathons, and appreciation programs.
High job security due to constant demand for IT support across industries.
Global opportunities — IT support skills are transferable internationally.
Exposure to international clients in global support centers.
Provident Fund (PF) & Gratuity.
Paid annual & casual leaves.
Meal, cab, or transport allowance for shift roles.
Employee assistance & mental wellness programs.
Basic & Legal Information Name: ABP Private Limited (commonly referred to as ABP Group). Founded: 13 March 1922. Headquarters: 6 Prafulla Sarkar Street, Kolkata, West Bengal, India. Corporate Identification Number (CIN): U222... Read More