Respond to IT helpdesk tickets and resolve hardware, software, and network issues.
Install, configure, and maintain desktop computers, laptops, printers, and peripherals.
Troubleshoot OS-level problems (Windows, macOS, Linux) and standard applications (MS Office, browsers, email clients, etc.).
Manage user accounts, permissions, and passwords in systems such as Active Directory or Google Workspace.
Support network connectivity (LAN/WAN, Wi-Fi, routers, switches, VPN).
Monitor and maintain system performance, applying updates and patches.
Assist with setup of new devices or IT equipment for employees.
Perform regular data backups and ensure cybersecurity hygiene.
Log, track, and document incidents and resolutions in a ticketing system.
Coordinate with Level 2/Level 3 support or vendors when advanced troubleshooting is needed.
Provide remote technical support for offsite employees.
Maintain inventory of IT assets and ensure proper tagging and maintenance schedules.
Base pay ranges from ₹2.5 LPA to ₹8 LPA, depending on experience and company size.
Overtime pay or on-call allowances (for 24×7 support shifts).
Annual performance bonuses or incentives.
Continuous technical learning (hardware, networking, OS, cloud, cybersecurity).
Sponsored certifications such as CompTIA A+, Microsoft 365, AWS Cloud Practitioner, or CCNA.
Hands-on exposure to enterprise-level IT systems and troubleshooting tools.
Clear promotion path:
IT Support → System Administrator → Network Engineer → IT Manager / Cloud Engineer.
Opportunity to shift into specialised roles like Cybersecurity Analyst or DevOps Support.
Medical insurance (self + dependents).
Accident coverage and employee assistance programs.
Paid sick leave and wellness initiatives in larger firms.
Many IT support roles offer hybrid or remote options for Level 1/Helpdesk teams.
Rotational shifts with compensatory off-days.
Flexible working hours during non-critical operations.
Company-provided laptops, headsets, or devices.
Access to latest tools and technologies.
Opportunity to test or implement new IT solutions firsthand.
“Employee of the Month” or ticket-resolution performance awards.
Team outings, appreciation programs, and recognition for zero-downtime operations.
Every organisation needs IT support, so job security is very high.
Demand exists across all sectors — IT, banking, healthcare, education, retail, and media.
Global career opportunities, especially in BPOs, MNCs, and managed-service providers.
Provident Fund (PF) & Gratuity.
Paid annual & casual leave.
Meals, transport, and night-shift allowances (for 24×7 IT helpdesks).
Employee referral bonuses.
Basic & Legal Information Name: ABP Private Limited (commonly referred to as ABP Group). Founded: 13 March 1922. Headquarters: 6 Prafulla Sarkar Street, Kolkata, West Bengal, India. Corporate Identification Number (CIN): U222... Read More