Respond to IT helpdesk tickets and resolve hardware, software, and network issues.
Install, configure, and maintain desktop computers, laptops, printers, and peripherals.
Troubleshoot OS-level problems (Windows, macOS, Linux) and standard applications (MS Office, browsers, email clients, etc.).
Manage user accounts, permissions, and passwords in systems such as Active Directory or Google Workspace.
Support network connectivity (LAN/WAN, Wi-Fi, routers, switches, VPN).
Monitor and maintain system performance, applying updates and patches.
Assist with setup of new devices or IT equipment for employees.
Perform regular data backups and ensure cybersecurity hygiene.
Log, track, and document incidents and resolutions in a ticketing system.
Coordinate with Level 2/Level 3 support or vendors when advanced troubleshooting is needed.
Provide remote technical support for offsite employees.
Maintain inventory of IT assets and ensure proper tagging and maintenance schedules.
Competitive salary & performance bonuses.
Health insurance and provident fund.
Paid leaves and flexible work hours (in some firms).
Technical certifications & training programs.
Career growth toward System Admin / Network Engineer / Cloud Engineer roles.
Exposure to multiple technologies and enterprise systems.
Basic & Legal Information Name: ABP Private Limited (commonly referred to as ABP Group). Founded: 13 March 1922. Headquarters: 6 Prafulla Sarkar Street, Kolkata, West Bengal, India. Corporate Identification Number (CIN): U222... Read More