Handle inbound customer calls in Hindi for queries, support, and complaints
Make outbound calls for follow-ups, sales, reminders, or feedback
Explain products, services, or offers clearly to customers
Maintain accurate call records and update customer details in the system
Follow call scripts, quality guidelines, and company policies
Resolve basic customer issues and escalate complex cases when required
Achieve daily/weekly call volume and performance targets
Maintain professional and polite communication at all times
Fixed monthly salary
Incentives based on performance (especially outbound calls)
Attendance and target-based bonuses
Fixed or rotational shifts
Weekly off
Paid leaves and national holidays
Work-from-home or work-from-office options (company policy)
Day shift available in many processes
Paid training provided
No prior experience required (for fresher roles)
Career growth to Senior Telecaller, Team Leader, or Manager