Handle incoming & outgoing calls in Hindi
Answer customer queries clearly and politely
Make outbound calls for follow-ups, promotions, or feedback
Maintain customer call records and update CRM systems
Resolve basic customer issues or escalate when required
Achieve daily/weekly call and productivity targets
Follow company scripts and call quality standards
Fixed monthly salary
Performance-based incentives (mainly for outbound calls)
Attendance & target bonuses
Medical / health insurance (company policy based)
Safe and supportive work environment
Fixed shift timings
Weekly off
Paid leaves & national holidays
Work-from-office or work-from-home options (role dependent)
Day shift / rotational shift options
Call handling & communication training
Opportunity for promotion (Senior Telecaller / Team Leader)
Skill development in customer support & sales