Manage daily operations at warehouses, hubs, or delivery centers
Monitor order processing, dispatch, and last-mile delivery
Coordinate with delivery executives, hub managers, and vendors
Track KPIs like delivery TAT, SLA, productivity, and quality
Handle exceptions (delays, shortages, damages, returns)
Ensure compliance with process, safety, and quality standards
Prepare daily/weekly operational reports
Support process improvement & cost optimization
Resolve customer or partner escalations
1. Salary & Incentives
Fixed monthly salary
Performance-based incentives for on-time deliveries and operational efficiency
2. Health & Insurance
Medical insurance (sometimes includes dependents)
Accident / life insurance coverage
3. Leave & Holidays
Paid annual leave
Sick leave
Festival and national holidays
4. Statutory Benefits
Provident Fund (PF)
Gratuity (as per company policy)
ESI (where applicable)
5. Training & Development
On-the-job training in hub and last-mile operations
Skill development in logistics, tracking systems, and process management
6. Career Growth & Recognition
Career path: Hub Assistant → Senior Hub Assistant → Hub Manager → Operations Manager
Employee recognition programs and performance awards
Flipkart was launched in 2007 as an online platform for selling books by Sachin Bansal and Binny Bansal. Ten years later, the e-commerce company had 54 million active users and 100,000 plus sellers and had sold 261 million units. Read More