Oversee daily operational activities at warehouse, hub, or delivery centers
Ensure smooth order processing, picking, packing, and dispatch
Monitor last-mile delivery performance and resolve delays
Coordinate with delivery executives, vendors, and internal teams
Track and report key performance indicators (KPIs) such as SLA, TAT, productivity, and quality
Handle operational issues like shortages, damages, returns, and escalations
Ensure adherence to process guidelines, safety, and compliance standards
Maintain operational reports and MIS using Excel / internal systems
Support process improvement initiatives to improve efficiency and reduce costs
Manage shift operations and ensure manpower availability
Address customer and partner escalations within defined timelines
. Salary & Incentives
Fixed monthly salary
Performance-based incentives for on-time deliveries and operational efficiency
2. Health & Insurance
Medical insurance (sometimes includes dependents)
Accident / life insurance coverage
3. Leave & Holidays
Paid annual leave
Sick leave
Festival and national holidays
4. Statutory Benefits
Provident Fund (PF)
Gratuity (as per company policy)
ESI (where applicable)
5. Training & Development
On-the-job training in hub and last-mile operations
Skill development in logistics, tracking systems, and process management
6. Career Growth & Recognition
Career path: Hub Assistant → Senior Hub Assistant → Hub Manager → Operations Manager
Employee recognition programs and performance awards
7. Workplace Perks (Role/Location Dependent)
Transport support for field/hub roles
Meal / refreshment facilities at larger hubs
Safety gear and uniforms
Flipkart was launched in 2007 as an online platform for selling books by Sachin Bansal and Binny Bansal. Ten years later, the e-commerce company had 54 million active users and 100,000 plus sellers and had sold 261 million units. Read More