Primary Point of Contact: Serve as the first point of contact for leave, disability, and accommodation-related questions.
Issue Resolution: Take ownership of employee contacts, ensuring each is accepted and resolved with a high degree of customer focus.
Documentation and Case Management: Log contacts into the shared service case management system and refer to documentation such as FAQs and standard operating procedures to resolve queries.
Cross-Department Collaboration: Work closely with partner teams to stay updated on process changes and collaborate for quick resolution of cross-functional issues.
Communication Channels: Handle queries via phone, email, or chat, maintaining professionalism and empathy.
Medical, Dental & Vision Coverage: Amazon provides comprehensive health plans to all regular full-time employees, ensuring access to essential healthcare services.
Disability Insurance: Employees working 30+ hours are covered under both short-term and long-term disability plans, offering partial income replacement if you become medically disabled.
Pregnancy-Related Benefits: Pregnant employees receive 100% of their salary for up to 14 weeks during doctor-ordered short-term disability leave.
Paid Time Off: Amazon offers annual leave, sick leave, and casual leave days to support work-life balance.
Parental Leave: Maternity and paternity leave are available, with specifics varying based on tenure.
Amazon started as an online bookstore and grew into the world’s largest e-commerce platform. Today, it operates across multiple sectors: E-commerce: Online marketplace selling everything from books to electronics, clothing, groceries, etc.... Read More