Handle incoming customer calls regarding orders, payments, or issues.
Make outgoing calls to confirm deliveries, verify information, or offer services.
Communicate clearly and politely in Hindi (and sometimes a bit of English).
Record call details, complaints, and feedback accurately in the system.
Coordinate with other departments (sales, logistics, delivery) to resolve customer issues.
Maintain good customer relationships and ensure satisfaction.
Follow call center scripts, quality, and time targets.
Incentives and bonuses for good performance
Training and skill development
Paid leaves and weekly offs
Growth opportunities (Team Leader, Quality Analyst, Trainer, etc.)
Work stability in reputed organizations
🚀 Company Overview Formerly Known As: KiranaKart Industry: Quick-commerce (Q-commerce) Headquarters: Bengaluru, Karnataka, India Services: 10-minute grocery delivery, ready-to-eat food via Zepto Cafe, and farm-to-city produce thr... Read More