Answer incoming calls from customers and assist them in Hindi.
Make outbound calls to follow up on customer queries or feedback.
Handle issues related to orders, payments, refunds, deliveries, or account details.
Maintain accurate records of customer interactions in the CRM system.
Escalate unresolved issues to senior teams when required.
Communicate clearly and patiently to ensure a positive customer experience.
Meet daily or weekly targets for call handling and resolution.
Follow company policies, call quality standards, and process guidelines.
Fixed monthly salary ( depending on experience & company)
Performance-based incentives (for achieving call targets or customer satisfaction scores)
Attendance bonus or referral bonus in some companies
Choice of full-time or part-time work
Rotational or fixed shifts (morning/evening/night)
Work-from-home options in some BPOs or customer support centers
Paid training provided for new joiners
Opportunity to learn communication, sales, and computer skills
Clear career path to roles like:
Senior Customer Executive
Team Leader (TL)
Quality Analyst (QA)
Process Trainer / Supervisor
Medical and accidental insurance (depending on employer)
Free health check-ups or tie-ups with clinics (in larger firms)
Paid leaves and national holidays
Weekly off (usually Sunday or rotational day-off)
Casual leave and earned leave options
Comfortable office setup or remote setup
Supportive team culture with regular feedback
Opportunities to interact with customers and improve confidence
High demand for Hindi-speaking customer support roles
Available across industries — e-commerce, fintech, telecom, logistics, banking, and food delivery
Suitable for both freshers and experienced candidates
🚀 Company Overview Formerly Known As: KiranaKart Industry: Quick-commerce (Q-commerce) Headquarters: Bengaluru, Karnataka, India Services: 10-minute grocery delivery, ready-to-eat food via Zepto Cafe, and farm-to-city produce thr... Read More