Provide Level 1 and Level 2 technical support for macOS users.
Diagnose and resolve hardware, software, and peripheral issues (MacBooks, iMacs, etc.).
Troubleshoot Wi-Fi, VPN, email, printing, and login problems.
Support installation and configuration of macOS, Office 365, and security tools.
Manage user accounts through Active Directory or MDM (Mobile Device Management) tools like Jamf or Intune.
Escalate unresolved issues to higher technical teams when required.
Maintain accurate ticket logs in ITSM tools (like ServiceNow, Jira, or Zendesk).
Assist with onboarding/offboarding employees and asset management.
Comprehensive medical insurance (for employee and dependents)
Accident and life insurance coverage
Mental health & wellness programs (Employee Assistance Program – EAP)
Optional dental and vision coverage (in MNCs and large IT firms)
Fixed monthly salary + annual performance bonus
Provident Fund (PF) and Gratuity
Night-shift allowance (if applicable in 24x7 support roles)
Overtime pay or comp-off leaves for extended support hours
Reimbursements for internet or mobile expenses (for hybrid/remote roles)
Paid annual leaves, casual leaves, and sick leaves
Paid holidays as per company policy
Maternity / Paternity leaves
Flexible work schedules or work-from-home options (for remote IT support)
Free or subsidized Apple certification programs (ACSP, ACTC, etc.)
ITIL, CompTIA, or Microsoft training opportunities
Access to online learning portals (LinkedIn Learning, Coursera, etc.)
Regular skill-building workshops on macOS, networking, and security
Latest Apple devices for internal use (MacBook, iMac, etc.)
Modern IT infrastructure with secure tools and applications
Employee recognition programs (for performance and innovation)
Team lunches, wellness events, and internal contests
Supportive, tech-oriented environment with global exposure
Retirement fund / Pension scheme (for full-time employees)
Stock options or employee shares (in large MNCs or product-based companies)
Gratuity for long service periods
🔹 Main Products Product Category Examples Smartphones iPhone Series Laptops/Computers MacBook, iMac, Mac mini Tablets iPad Series Wearables Apple Watch, AirPods Entertainment Devices Apple TV, HomePod Mixed Reality Apple Vision Pro... Read More