Key Responsibilities:
Handle customer queries or requests via calls, chat, or email.
Perform data entry, validation, and transaction processing.
Follow standard operating procedures (SOPs) to complete tasks.
Escalate issues to seniors or team leads if needed.
Maintain service-level agreements (SLAs) such as response time and accuracy.
Prepare basic reports and documentation of daily tasks.
Collaborate with team members to ensure smooth workflow.
Qualifications (typical):
Bachelor’s degree (any stream) or equivalent.
Good communication skills (English + sometimes regional/foreign language if needed).
Basic computer proficiency (MS Office, typing speed, email handling).
Fixed Salary + Performance Incentives → steady pay with chances for bonuses based on accuracy, speed, and customer feedback.
Health & Insurance Coverage → medical, dental, vision, and sometimes life insurance.
Paid Time Off → casual leave, sick leave, and annual leave.
Work-Life Balance → depending on the project, you may have rotational shifts, but HCL tries to offer flexibility.
Learning & Development → training programs to improve process knowledge, communication, and technical skills.
Career Growth → clear promotion ladder (Associate → Senior Associate → Team Lead → Manager).
Employee Assistance Programs → wellness programs, counseling, gym tie-ups.
Transport Facilities → cab pick-up/drop (for late-night shifts).
🏢 Company Overview Founded: 1976 by Shiv Nadar Headquarters: Noida, Uttar Pradesh, India Employees: Over 227,000 across 60 countries Key People: Roshni Nadar Malhotra (Chairperson), C Vijayakumar (CEO & Managing Director)... Read More