Track and monitor daily operational activities (delivery, dispatch, inventory, or hub operations).
Ensure compliance with SOPs and operational standards.
Coordinate with Hub Assistants, Delivery Executives, and supervisors.
Identify bottlenecks and escalate issues to managers.
Prepare daily, weekly, and monthly MIS reports.
Maintain dashboards for KPIs such as on-time delivery, returns, and customer complaints.
Assist in data analysis for process improvement and decision-making.
Resolve operational or service-related escalations.
Communicate updates with customers or vendors as needed.
Ensure timely follow-up and issue resolution.
Maintain proper documentation and records.
Support team leads or managers in implementing processes.
Assist in internal communication, scheduling, and workflow coordination
Salary:
Executive: ₹15,000 – ₹25,000 per month
Senior Executive: ₹25,000 – ₹40,000 per month
Performance Bonuses / Incentives: Based on departmental or personal KPIs
Provident Fund (PF): Standard retirement savings
Gratuity: Applicable in permanent roles after 5 years of service (company-dependent)
Medical Insurance: Employee coverage; some companies include family coverage
Life & Accidental Insurance: Standard in mid-to-large companies
Wellness Programs: Health check-ups, gym access, or wellness apps (company-specific)
Paid Time Off: Casual leave, sick leave, festival leave
Maternity / Paternity Leave: As per company policy
Compensatory Off: For extra hours during peak seasons
Training Programs: For process, operations, and soft skills
Mentorship & Growth Opportunities: Clear path from Executive → Senior Executive → Manager
Professional Development: Some companies reimburse courses or certifications
Flipkart was launched in 2007 as an online platform for selling books by Sachin Bansal and Binny Bansal. Ten years later, the e-commerce company had 54 million active users and 100,000 plus sellers and had sold 261 million units. Read More