Lead and manage the department team (Executives, Sr. Executives, Associates)
Plan, monitor, and manage daily departmental operations to meet targets and KPIs
Ensure process adherence, quality standards, and compliance
Track and improve departmental performance and productivity
Handle escalations, operational challenges, and complex issues
Prepare department reports, MIS, and performance analysis for senior management
Train, mentor, and guide team members for skill and career development
Assist in strategic planning, budgeting, and resource allocation
Identify and implement process improvements to optimize workflows
Ensure safety, regulatory, and company policy compliance
1. Salary & Incentives
Competitive fixed salary
Performance-based incentives and bonuses
2. Health & Insurance
Comprehensive medical insurance (employee + dependents in most cases)
Accident / life insurance coverage
3. Leave & Holidays
Paid annual leave
Sick leave
Festival / national holidays
4. Statutory Benefits
Provident Fund (PF)
Gratuity (as per company policy)
ESI (if applicable)
5. Training & Development
Leadership and management development programs
Process improvement and operational training
Access to workshops and skill-building initiatives
6. Career Growth & Recognition
Clear path to Senior Manager → Regional Manager → Business Head
Employee recognition programs and performance awards
7. Workplace Perks (Role/Location Dependent)
Transport support (if field/operations-based)
Meal / refreshment facilities in larger centers
Flexible work arrangements for corporate departments
Flipkart was launched in 2007 as an online platform for selling books by Sachin Bansal and Binny Bansal. Ten years later, the e-commerce company had 54 million active users and 100,000 plus sellers and had sold 261 million units. Read More