Respond to customer inquiries related to orders, returns, refunds, payments, and delivery.
Provide accurate product and policy information (exchange, return, warranty, offers, etc.).
Handle escalations by coordinating with internal teams like logistics, warehouse, and vendor management.
Track unresolved cases and follow up to ensure closure.
Maintain records of customer interactions in CRM tools.
Meet KPIs such as average response time, resolution time, and customer satisfaction scores (CSAT).
Assist customers politely, empathetically, and professionally to strengthen brand trust.
Medical insurance coverage (self + dependents in some cases).
Wellness programs & mental health support.
Sick leave and paid medical leave.
Paid maternity and paternity leave.
Adoption and IVF support in select policies.
Care leave for parents/in-laws.
Hybrid / remote work options (for chat & email process roles).
Flexible shifts depending on project/business need.
Provident Fund (PF) and retirement contributions.
Performance incentives and goal-based bonuses.
Salary advances in special cases.
📖 History & Growth Started in 2007 as a personalized gifts platform, later pivoted into fashion e-commerce. In 2014, Myntra was acquired by Flipkart, making it part of India’s largest e-commerce ecosystem. It became one of the bigges... Read More