Meesho is a leading Indian social commerce and e-commerce platform that enables individuals and small businesses to start their online stores with zero investment.
Founded in 2015 by Vidit Aatrey and Sanjeev Barnwal, Meesho started as a reseller platform—allowing users (especially homemakers and small entrepreneurs) to earn money by sharing products through WhatsApp, Facebook, and Instagram and reselling them.
Today, Meesho has grown into a full-fledged online marketplace offering:
Fashion (men’s, women’s, kids’ wear)
Home & kitchen products
Beauty & personal care
Electronics and accessories
And much more
It caters to customers in tier-2, tier-3, and rural cities, making online shopping accessible to people beyond metro areas.
Meesho is India’s fastest-growing e-commerce platform, enabling millions of small businesses and individuals to start their online stores with zero investment. We’re building a platform that is democratizing e-commerce for the next billion users in India.
As a Customer Support Executive, you will be the voice of Meesho, interacting with our users—resellers, buyers, and suppliers—to resolve queries, address concerns, and provide a seamless shopping experience. Your role is pivotal in building trust and ensuring customer satisfaction.
Respond promptly to customer inquiries via chat, email, and phone calls.
Handle customer complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution.
Manage large amounts of incoming calls and messages in a timely manner.
Keep records of customer interactions, process customer accounts, and file documents.
Follow communication procedures, guidelines, and policies.
Escalate unresolved issues to the appropriate internal teams.
Identify customer needs and help them use specific features.
Suggest improvements to processes based on customer feedback.
Maintain a positive, empathetic, and professional attitude toward customers at all times.
Here are more detailed benefits that Meesho offers, especially under their “MeeCARE” + related policies. These go beyond basics, showing what makes their employee‑welfare culture stronger than standard. If you want, I can pick the ones most relevant for a Customer Support Executive.
Infinite Wellness Leave
Employees can take up to 365 days paid leave in a year under certain circumstances: critical illness of self, or family member needing frequent or constant hospitalization.
For family member’s illness, pay is ~25% salary for three months.
Other essential benefits (PF, insurance etc.) continue during such leave.
“Reset & Recharge” Breaks
Company‑wide breaks (several days) after big sale or festive periods to allow people to unplug, rest, rejuvenate. e.g. 9‑day break in November 2023.
These are fully paid, for all employees.
Gender‑Neutral Parental Leave
Primary caregiver (regardless of gender / sexual orientation / live‑in partner / adoption / surrogacy) gets 30 weeks fully paid leave and 25% pay for next 3 months.
Secondary caregivers are also eligible for leave (30 days) within the first year of childbirth/adoption.
Gender Reassignment / Gender Confirmation Leave
Up to one month (paid) leave for employees undergoing gender reassignment surgery or related medical procedures.
Also inclusive insurance coverage for LGBTQ+ and live‑in partners.
Health Insurance & Top‑Ups
Extensive medical coverage for employees and families. Includes base cover + top‑ups.
Covers maternity & C‑section, infertility treatments, psychiatric/mental health support, physiotherapy etc.
Flexible Benefit & Leave Policies
Optional leave days for festivals / personal important days.
Carry‑forward of earned leaves (e.g. up to ~30 days) in some cases.
Financial & Retirement
Provident Fund (PF) + option for Voluntary PF & “Flexi PF” contributions.
National Pension Scheme (NPS) participation. Up to 10% of basic salary, tax‑free contributions.
Gratuity (lump sum, after certain years of service).
ESOPs / Ownership
Meesho gives employees shares (ESOPs) with favorable vesting schedules.
Straight‑line vesting: after 1 year some portion vests, then more gradually monthly over next years.
Learning & Development / Growth
Capability Enhancement Program: support for education, certifications, skill development.
Internal mobility: opportunities to shift roles / teams, career growth.
Perks & Wellness Initiatives
Wellness stipend and events, telehealth support, health‑camps.
Mental health support, stress breaks.
Meesho Overview Full Name: Meesho (short for “Meri Shop” / “My Shop”) Industry: E-commerce / Social Commerce Founded: December 2015 Founders: Vidit Aatrey and Sanjeev Barnwal (IIT-Delhi alumni) Headquarters: Bangalore, Karnat... Read More