Role Overview:
As a Customer Support Executive at Meesho, you will be the first point of contact for customers and sellers using the platform. Your role is critical in ensuring a seamless shopping experience by resolving queries, handling complaints, and providing product and service information.
Respond promptly and professionally to customer queries via phone, email, chat, or social media platforms.
Resolve customer issues related to orders, payments, returns, cancellations, and product details.
Assist sellers with onboarding, order management, and troubleshooting.
Document and track customer interactions and feedback accurately in the system.
Collaborate with internal teams such as logistics, tech, and sales to resolve complex problems.
Escalate unresolved issues to higher management when necessary.
Maintain knowledge of company products, policies, and procedures to offer accurate information.
Contribute to continuous improvement of customer service processes and standards.
Excellent communication skills in English and/or local languages (Hindi, regional languages).
Customer-centric mindset with patience and problem-solving abilities.
Basic computer skills and familiarity with CRM tools or support software.
Ability to handle high volumes of calls or messages with professionalism.
Prior experience in customer service or support roles is a plus but not mandatory.
Ability to work in rotational shifts and meet performance targets.
Full-time role based in Meesho’s office (various locations like Bengaluru, Hyderabad, etc.).
Rotational shifts including weekends or holidays based on business needs.
Collaborative and fast-paced work culture.
Competitive salary with performance incentives.
Employee benefits such as health insurance, meals, transport, etc.
Training and career growth opportunities within the company.
Meesho offers a comprehensive benefits package to its Customer Support Executives, which may include:
Transportation: Cab services or shuttle facilities to and from the workplace.
Meals: Provision of free or subsidized meals during work hours.
Health & Medical: Medical insurance coverage for employees.
Retirement: Contributions to Provident Fund (PF) for long-term savings.
Paid Time Off: Maternity and paternity leave, along with vacation days.
Work Flexibility: Opportunities for work-from-home arrangements in certain roles.
Work Schedule: Typically involves a 5-day working week with rotational shifts.
Location: Positions are available in various locations, including Bengaluru and Hyderabad.
Career Growth: Opportunities for skill development and advancement within the company.
Meesho Overview Full Name: Meesho (short for “Meri Shop” / “My Shop”) Industry: E-commerce / Social Commerce Founded: December 2015 Founders: Vidit Aatrey and Sanjeev Barnwal (IIT-Delhi alumni) Headquarters: Bangalore, Karnat... Read More