Handle customer queries through phone calls, emails, or chat
Resolve customer complaints and provide accurate solutions
Explain product features, services, and company policies
Maintain and update customer records in internal systems
Ensure customer satisfaction and meet service-level agreements (SLAs)
Escalate complex issues to supervisors when required
Follow company policies, quality standards, and data security guidelines
Work collaboratively with team members to improve service quality
Fixed monthly salary
Performance-based incentives / bonuses
Overtime pay (process dependent)
Provident Fund (PF) & ESIC benefits
Medical / health insurance coverage
Life insurance & accidental insurance
Employee wellness programs
Paid leaves (casual, sick, earned leave)
Paid national & festival holidays
Night shift allowance (if applicable)
Cab facility for night shifts (company dependent)
Paid training & onboarding
Skill development & certification support
Internal promotions & Internal Job Postings (IJP)
Clear career growth to Senior Executive / Team Leader
🏢 Company Overview Founded: 1976 by Shiv Nadar Headquarters: Noida, Uttar Pradesh, India Employees: Over 227,000 across 60 countries Key People: Roshni Nadar Malhotra (Chairperson), C Vijayakumar (CEO & Managing Director)... Read More