Handle customer queries via phone, email, chat, or social media
Resolve complaints and provide appropriate solutions
Give information about products, services, or policies
Record and update customer interactions in systems
Follow company guidelines and service-level agreements (SLAs)
Escalate complex issues when required
Maintain a polite, professional, and helpful attitude
Inbound or outbound calls
Call center roles
Requires good communication skills
Email & chat support
Data-based customer handling
Less calling, more written communication
Combination of voice and non-voice support
Fixed monthly salary
Performance-based incentives / bonuses
Overtime pay (process dependent)
Provident Fund (PF) & ESIC benefits
Medical / health insurance coverage
Life insurance & accidental insurance
Employee wellness programs
Paid leaves (casual, sick, earned leave)
Paid national & festival holidays
Night shift allowance (if applicable)
Cab facility for night shifts (company dependent)
Paid training & onboarding
Skill development & certification support
Internal promotions & Internal Job Postings (IJP)
Clear career growth to Senior Executive / Team Leader
🏢 Company Overview Founded: 1976 by Shiv Nadar Headquarters: Noida, Uttar Pradesh, India Employees: Over 227,000 across 60 countries Key People: Roshni Nadar Malhotra (Chairperson), C Vijayakumar (CEO & Managing Director)... Read More